The future of hospitality training

Less than 1% of a hotel’s average expenses are spend on training employees (Trends ® Mandelbaum, 2022). 

The “production”, operation and delivery solely depend on its employees’ skills, abilities, and competencies. Labor is the single biggest expense for at hotel (Trends®, 2022).  The importance of the employee performance in the hospitality business is even more important, as the core “products” are delivered by, and consumed by human beings. It’s a people’s business.
Think for a moment: How much do you spend on training, education, and personal development of your employees? 

There are many good reasons why training is under prioritized in our industry. Indirect costs quickly exceed the obvious price of a course, the employees must be taken out of the daily operation, either replaced or you must intentionally weaken the operation. If training is internally organized, it puts pressure on larger number of employees and the organization. 

Add to it, that the actual training can sometimes be questionable in terms of the actual outcome and thereby difficult to quantify the “return on investment”. 

If you are committed to service quality, training is necessary to keep staff up to date, when employing new staff-members, as well as to keep high level of performance by securing constant development. In contrast to do nothing, training is still the most proven action. 

The investment in training your employees offers even more pros than cons, especially now, where attracting, recruiting, and hiring within the industry is so difficult. Put simple, training helps:

  • Attract new employees 
  • Retain and develop talent 
  • Quality assurance 
  • Quality improvements 
  • Employee satisfaction 

So how can you get the benefits from training while keeping costs low? Training will inevitably, always come with a cost.

If COVID-19 has one positive consequence, is that we now embrace and perceive the online space more adequate for smarter meetings, and flexible learning as well as knowledge-sharing. 

Online learning is, and will replace the human interaction, or in person learning experience that happens in a “class-room”. Yet, it provides endless opportunities, as it is proven to be tailor made for the hospitality business. Online training even offers opportunities that goes beyond classic in classroom teaching such as:

  • Easy accessibility for anyone at any level
  • Flexible and on demand training: whenever and wherever
  • Data-driven learning 
  • Personalized and individual learning paths
  • Improved learning results and out-come

Online training is perfect for the hospitality industry, as it can be adapted to the peace of the operation as well as reduce costs; an employee can be on duty, while at the same time doing training. 

Online training offers a variety of enhanced learning methodologies. When combined with new technologies such as augmented and virtual reality, artificial intelligence, it further improves the results. It has proven more evident and better efficient than standardized training, within safety, security, and compliance training.

Online learning offers you to learn from world leading experts, test your knowledge, in real “life scenarios”, with game like settings making it fun, without ever leaving the back-office or your sofa: That’s a different, yet proven, evident and effective way of learning by “doing”.

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