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Introduction to SDGS - The 2030 Agenda for Sustainable Development, adopted by all United Nations. Learn more about the goals and learn how to work with them in your organization, classroom and project.

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As professionals in the field of hospitality, a huge part of your job entails communicating with different types of customers every day. Because of this, it’s important to keep your customer service skills polished so that you’re always ready to serve guests in any situation.

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In this course, we aim to help you identify conflict before it turns into a crisis and provide some practical tools to help you stop conflict before it goes too far.

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Working in the hospitality industry means having to deal with the occasional complaint from a guest. It’s going to happen – but don’t panic! You can’t always please everyone, and often the negative feedback will be about something that’s out of your control.